FAQ's


Refunds & Exchanges

Can I get a refund once my item arrives?
We stand behind the quality of our products. If within 7 days of delivery, you are unsatisfied with the item, we will gladly offer a refund, however, you are responsible for the shipping cost of sending the item. Please contact us at support@silobeauty.com for the shipping address.

You are responsible for returning the item within a reasonable timeframe, and in excellent
condition. Please choose the most appropriate carrier, and be sure to take clear pictures
of the item before you send it, in case damages occur during shipping.

Once we receive the return, you'll then receive an email confirming the refund details.
You can expect returned funds to arrive in your bank account within 5-7 business days.
Contact us at support@silobeauty.com if you have any questions on this process.

IMPORTANT:

Most of our products are shipped from our oversea fulfillment center. If you wish to return
your product(s), please contact us at support@silobeauty.com, and we'll further assist you to give you the address to ship the item back.

If you return the item back to the manufacture address without first contacting us, SiloBeauty WILL NOT be responsible for any lost item during the transition, therefore we will be unable to issue any refund if the product is lost during the transition back to our oversea fulfillment center.

Can I get a new item if my item arrives damaged?
Please send us clear photos of the damage to your item, and a detailed description, within
24 hours of delivery to support@silobeauty.com and we will replace or repair your piece once it is received and the damage can be assessed.

What do I do if I received the wrong item?
Please contact us at support@silobeauty.com with the exact details of the item you received and someone from our customer support team will be happy to help straighten it out for you! My item doesn’t look like it does online.

Many of the product photos on SiloBeauty are computer renderings. Please keep in mind
that there might be a slight different in colors due to different computer monitor settings :)
The actual product may look slightly different due to the normal casting and polishing
processes of precious metals.

Cancelling an order

Can I cancel my order?
SiloBeauty items are processed 2 - 3 business days after you place your order, sometimes
sooner. Once the order is processed and shipped, the order cannot be cancelled.

change or update an order

I ordered the wrong item - can I change my order?
SiloBeauty items are processed 2 – 3 business days after you place your order. Once the
order is processed and shipped, the order cannot be changed. If you need help changing
an order, feel free to contact us at support@silobeauty.com

Can I add an item to my order?
For security purposes, we don’t hold credit card information in our system. If you would like
to purchase another item and have already completed your order, you will need to place
another order. If you need help placing an order, feel free to contact us at support@silobeauty.com

Can I customize my item?
Yes some of the items are customizable, but not all  placing an order

Can I use a coupon code?
Yes, if you have a coupon code available, you can use it during checkout to receive your
discount.

If I forget to apply a coupon at checkout, can you apply it after?
We’re sorry for the inconvenience, but we are unable to apply coupon codes after you’ve
already completed your purchase.

What if I didn’t receive my confirmation email?
No worries, we can send it to you! Just contact us at support@silobeauty.com and we’ll resend it to you.

How can you look up my order?
The best way for us to find your order when you contact us is to include your order number - the six digit number found in your order confirmation email. If you can’t find your order
number, we can find your order with the email you used to place the order.
payment

When is my card charged?
Your card is charged immediately after you make your purchase. For security reasons and
the length of time it takes to produce each item, we cannot hold pending charges in our
system and charge you when the item ships. See our Refund Policy to learn more about
when we issue refunds.

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express
and Discover. We accept PayPal, and we also accept pre-paid gift cards from all major
banks (Visa, MasterCard, American Express).

Can I send a check or money order to purchase something?
At this point, we cannot accept any payments via the mail, including cash, check, or
money order.